Artículos etiquetados con: customer experience

06
Octubre
2014

On-vehicle digital signage is on the move

Categoría: Digital Signage -::- Tags: advertising, customer experience, digital, interactive

Taxis, public transit buses and trains, shuttles and delivery vehicles are in the ultimate out-of-home environment and are poised for the expanding area of vehicle-mounted digital signage and LED messaging.

This frontier for digital signage is opening in high viewership urban areas, where a transportation authority or a network operator, as their agent, can leverage moving assets as well as existing ad sales and management capabilities. It is also driven by the hunger for display revenues, improved technology and advertiser demand.

There are four notable application trends in on-vehicle dynamic signage, including:

  • Taxicabs currently use dynamic digital signage in an advertising model, with at least two companies, Insight Digital Signage and LG-MRI offering integrated signage units. Verifone operates more than 100 units in New York City, selling the 2-minute loop length as 15-second spots. The units operate at 2,000 nits brightness and offer many variations in creative layout. Mark Devereaux, business development, media, at VerifoneMedia, notes that dayparting, week-parting and geo-zoning capability add value for advertisers.
  • Public transit buses and trains operated by municipal transportation authorities, which have long enjoyed advertising revenues from static sign advertising, are looking at shifting to dynamic signage in order to increase revenues from advertising on vehicles, street and station furniture.
  • Special-use and event vehicles with integrated dynamic signage are in limited but growing use. LED outfitted trucks deliver dynamic pedestrian-level messages and a double-decker bus called "The Stage" operated by Carisma in New York City is an example of this emerging application of on-vehicle dynamic signage.
  • The future may include vehicles operated by first responders (i.e. fire, police, ambulance) and security agencies including military, or drone-style delivery vehicles bearing dynamic signage for brand, advertising, public safety and information messaging.

Whether people or packages, the exterior of the vehicle offers a new source of revenue to the vehicle operator.

 SOURCE:DIGITALSIGNAGETODAY.COM

25
Agosto
2014

A call to action is essential in digital signage

Categoría: Digital Signage -::- Tags: analytics, customer experience, digital, interactive

Including a call to action is the most important part of digital signage content design. And it's not just design … it's strategy. If you don't ask your audience to take action, you'll never know if your messages are working.

Let's define "working." From our perspective, a successful digital signage message is one that produces results. Those results have to be obvious and measureable. That means that there has to be some sort of action taken by viewers so you know they've seen, read and understood your message — but also that they've been motivated to take the action you want them to.

You may think that you don't need people to take action, only to read the message. But, think about it … everything you put in a message is to prompt some action.

  • Welcome notice – Invite your viewers to learn more about speakers or visitors with online bios.
  • Event promotion – Send them to a website to get details and purchase tickets.
  • 401K benefits – Refer them to online enrollment with benefits details.
  • Menu board – Give them a discount code on screen that they can use.

Even if you don't need a direct measurement for your message, why not use the opportunity to engage the viewer further?

  • Meeting announcement – Promote your online events calendar so people know where to get updates.

SOURCE: DIGITALSIGNAGETODAY.COM

16
Agosto
2014

10 Tips to a Great Web Page

Categoría: Internet -::- Tags: analytics, customer experience, digital, interactive

There aren't any magic pills to create a great web page that everyone will visit again and again, but there are things you can do to help. Some key things to focus on are making the site as easy to use and user-friendly as possible. It should alsoload quickly and provide what the readers want right up front.

The ten tips in this article will help you improve your pages and make them something your readers are interested in reading and passing on to others.

1. Your pages must load fast

If you do nothing else to improve your web pages, you should make them load as fast as possible. You will read about how internet connections are getting faster and faster, but no matter how fast the average connection is for your readers, there is always more data, more content, more images, more everything for them to download.

The thing about speed is that people only notice it when it's absent. So creating fast web pages often feels unappreciated, but if you follow the tips in the article linked above, your pages won't be slow, and so your readers will stay longer.

2. Your pages should only be as long as they need to be

 

Writing for the web is different from writing for print. People skim online, especially when they  first get to a page. You want the contents of your page to give them what they want quickly, but provide enough detail for those who want expansion on the basics. The above article gives you tips for writing web content.

 

 3. Your pages need great navigation 

If your readers can't get around on the page or on the website they won't stick around.
You should have navigation on your web pages that is clear, direct, and easy to use. And if the page is long you should use anchor links to help readers find their way on the page. 

4. You should use sprites and small images

Small  are about the download speed more than the physical size. Beginning web designers often creages that would be wonderful if their images weren't so large. It's not okay to take a photograph and upload it to your website without resizing it and optimizing it to be as small as possible (but no smaller).

CSS sprites are also a very important way to speed up your site images. If you have several images that are used across several pages on your site (such as your navigation icons or your logo), you can use sprites to cache the images so that they do not need to be re-downloaded on the second page your customers visit. Plus, with the images stored as one larger image, that reduces the HTTP requests for your page, which is a huge speed enhancement.

5. You should use appropriate colors

Color is critical on web pages, but colors have meanings to people, and using the wrong color

can have the wrong connotation if you're not careful. Web pages are, by their very nature, international. Even if you intend your page for a specific country or locality it will be seen by other people. And so you should be aware of what the color choices you use on your web page are saying to people around the world. When you create your web color scheme keep in mind color symbolism.

 Image courtesy Paul Taylor / Stone / Getty Images

SOURCE: WEBDESIGN-ABOUT.COM

04
Agosto
2014

How Small Business Owners Can Benefit from Digital Signage

Categoría: Digital Signage -::- Tags: advertising, analytics, customer experience, digital, interactive

Have you heard about or seen digital signage?

There is a good chance you’ve seen examples of digital signage. Perhaps you’ve even considered adding digital signage to your business.

Digital signage, or digital display, is a digital sign displayed on a monitor in a location-based business. Common places for digital signs include banks, offices, waiting rooms and restaurants. The digital sign is becoming something these small businesses can use to improve the customer experience while also adding revenue.

Digital signage can serve a variety of purposes for small businesses that are location-based. Each business is different and digital signage can be customized to fit specific needs.

The great thing about digital signage, and the reason why many businesses are starting to adopt it, is the versatility it offers. Once the monitors are installed (a relatively easy process) it is easy to change the content on the screen. One day a restaurant could have the specials listed on the monitor in their welcome area and the next day they could have a birthday wish for the guest of honor for a birthday event.

But for many businesses, digital signage has been about adding revenue. Here are five ways companies have used digital signage to add revenue to their location-based business.

Hopefully these inspire you to add digital signage to your marketing mix.

1. Building Trust Through Content

Credit: Dental Digital Signage courtesy of Rise Display

Dentists and Doctors are the perfect candidate for digital signage. The waiting room is a place where patients have nothing but time. While dentists and doctors do their best to get patients in and out quickly there is always a little time spent in the waiting room and it’s a great opportunity for the dentist or doctor to build trust with some helpful content.

Picture a monitor or monitors in the waiting room. Like the monitor featured above, the content on the screen could offer some helpful tips on how to take care of your teeth or body. Some additional content could offer related news articles from the web and maybe even weather updates.

Since digital signage can be connected to the Internet this content is really easy to setup.

Giving patients interesting and helpful content to read and watch as they wait is a great way to build a relationship and to build trust. This is important for dentists and doctors because the long-term loyalty of patients is important not only because those paying patients will return, but because those same patients will often refer the person they trust most when asked by friends to name a trustworthy dentist or doctor.

 2. Using Content to Sell to Visitors

Image Credit: Arnold Palmer Invitational courtesy of Rise Display

Even if a location-based business there is a need for digital salespeople. When you’re unable for whatever reason to sell your services to visitors digital signage can make a great substitute.

The example above is a digital display used in the Arnold Palmer Hospital for Children. The display showscontent that gives visitors to the hospital information about the annual golf event that benefits the hospital. It’s a great event and one of the longest running events on the PGA Tour.

What this content does is give visitors a background about the event and the hospital. From there the person can easily use the QR code or visit the Facebook page to make a donation to do their part.

Selling is a process and when you can’t answer questions you can easily create digital signage to do the selling with content for you at your location.

3. Highlighting Specials and Featured Items

Image Credit: Executive Express Signage courtesy of Rise Display

Perhaps the biggest way to add revenue with digital signage is with specials and featured items. Here is an example of a restaurant menu. Local restaurants that change their menu from time to time appreciate the flexibility a digital display offers because they can easily change menu items, but the other benefit is the ability to market the specials.

As visitors walk into your business you can have your display setup to show them the featured service or the featured special of the day. This brings attention to the item and gets the visitor thinking about the decision they should make. By selling the special you can highlight items that are more profitable or maybe get a visitor to react if an item is offered for a limited time only.

There are a number of different ways to use digital displays to sell special items and the flexibility offered allows you to experiment and find the best specials for your unique business.

4. Sell with Social Proof and Examples

 Image Credit: Wedding Planner Signage courtesy of Rise Display

For a business like a wedding planner it’s important to showcase the work you do. When visitors come to your office to meet with you and discuss what you can provide you can have a digital display showing off your work.

This provides social proof by showing how others have benefiting from your work. The situation is great because you are showcasing your work without really showing off. You’re focusing on the people in the photographs and through that people become sold on you and the work you can provide. In the case of the wedding planner the person looking at the display will want to be like the person in the images.

For your business you can use photos, testimonials and other examples that provide social proof and work to sell you and your business to visitors.

SOURCE: THESMALLBUSINESSPLAYBOOK.COM

08
Julio
2014

SEO VS SEM ¿Cuál Tiene Mejor ROI?

Categoría: Internet -::- Tags: analytics, customer experience, digital, interactive

Sin importar a que te dediques el ROI (Retorno de Inversión) es una de las prioridades al realizar una campaña.

El ROI te permite evaluar una campaña por su efectividad, y no por sus costos o requerimientos.

¿Por qué debería hacer SEO?

Sin lugar a dudas el SEO brinda el mejor ROI dentro de las campañas de publicidad digital.Los beneficios a largo plazo, incluso luego de finalizada la campaña, logran convertirlo en el medio más efectivo.

En esta ocasión decidimos mostrar un caso específico. Muchas veces se habla del SEO sin dar números y nos pareció importante que vean los resultados de una campaña.

Los datos presentados a continuación pertenecen  a una importante empresa de indumentaria en Argentina. Durante un mismo período de tiempo se realizaron campañas de SEO y SEM en paralelo.

SEM

SEO

La campaña SEO se tuvo que detener a los 3 meses debido a que la empresa llegó a su límite de producción. Actualmente están expandiendo su fábrica.

En la campaña SEM se puede ver claramente que una vez que terminó, también lo hicieron los ingresos.

En cambio mediante la campaña SEO se siguen consiguiendo ingresos a lo largo del tiempo!

Es muy importante que le presten atención a la escala de los gráficos. Al comparar los ingresos, los generados por la campaña SEO abarcan más de la mitad.

¿Sorprendido?

SOURCE: PUNTOROJOMARKETING.COM

28
Junio
2014

Digital-wayfinding-displays-guide-visitors-orange-county-convention-center/

Categoría: Digital Signage -::- Tags: customer experience, digital, interactive, mobile

SAN JOSE, CA — Orlando’s Orange County Convention Center (OCCC) has just installed 66 digital wayfinding displays to help convention attendees find their way through the massive complex. The OCCC is the second largest event facility in North America and hosts over one million attendees and more than 200 events a year. Using digital wayfinding displays enables the OCCC to provide dynamic event information and improve the overall visitor experience.

“The OCCC needed a solution that was comprehensive, adaptive, secure and easy to update,” adds William Kwok, Array Interactive’s CEO. “We created an intelligent application that integrated with the center’s Ungerboeck event management system to access real-time event data, dynamically convert it to the right information and deliver it to the right combination of displays. The system manages the constant delivery of a large amount of information to make navigating a complex environment easy.”

Our motto is to make sure every visitor has a great experience, from the time they enter the convention center to the time they leave,” says Yulita Osuba, OCCC Deputy General Manager. “With seven million square feet under roof, one of the most important things is navigation.”

“Now, instead of posters or static signs in a few locations, digital wayfinding displays throughout the facility helps our visitors orient themselves and direct them to their meeting location.” Says Yulita Osuba, “Since the system was implemented, we’ve received many compliments from our guests. It’s helped create a great overall experience.”

“In terms of ease, sustainability and efficiency, we’re seeing event facilities elevate every aspect of the guest experience,” adds Kwok. “More and more companies understand how important this is.”

SOURCE:SCREENMEDIADAILY.COM

20
Junio
2014

The Forgotten Digital Signage Application

Categoría: Digital Signage -::- Tags: customer experience, digital

Digital signage for manufacturing plants is probably the least understood and talked about of all applications. However, when it comes to applications that yield qualitative benefits, digital signage can:

  • Display critical production line alerts,
  • Plant metrics
  • Reinforce safety information that make it an instrumental resource for any modern operation.

Oftentimes, ROI of digital signage for businesses is spoken of in terms of cost savings, measured impact on sales, improved customer experience, brand reinforcement and the like. But when it comes to manufacturing plants, ROI is often first realized with an improvement in safety. The cost savings of a safer work environment is huge, especially considering that just one injury costs a plant $78,000 on average.  This is where digital signage can shine in manufacturing, considering how well and easy it accomplishes repetitive and engaging communications that include safety reminders and alerts.

Modern manufacturing often involves lean manufacturing initiatives, which digital signage can address with built-in production data integration. Digital signage often supports “set it and forget it” programming, so floor managers can spend more time on the floor accompanying their plant workers, which has a tendency to boost morale and promote teamwork. With digital signage on the production floor, displays easily communicate reliable and timely production metrics, such as:

  • Quality control,
  • Up-to-the-minute production totals,
  • Inventory levels
  • Assembly line alerts.

For manufacturers that employ Kaizen initiatives, digital signage is an asset. It can:

  • Increase worker safety wareness
  • Improve plant communications
  • Alert workers to supply-chain concerns.
  • Help reduce response time for production quality issues more so than less-agile communication methods.
  • It can also eliminate or greatly reduce print publishing that will help eliminate w aste, too.

Company communication is also a major challenge on the plant floor. Considering that 40% of workers don’t have access to e-mail, plants often rely on word-of-mouth and bulletin boards to get their message across. This is not very effective or efficient. Digital signage placed away from the production floor where workers take breaks, socialize and eat have proven to effectively communicate company updates, reminders and messages. Employee contests and event highlights can be broadcast to increase worker morale, supporting overall the team atmosphere that foremen work so hard to achieve.

Imagine an industrial plant where management wants to communicate vital information to hundreds of workers. Perhaps it's production quotas vs. actual performance; perhaps it's mean time between accidental employee injuries; perhaps it's delivery information regarding vital components that are en route. In all of these instances - and others too numerous to recount here- digital signage has the ability to convey important information to a workforce that is vital to employees maintaining a safe, efficient environment.

SOURCE: KEYWESTTECHNOLOGY.COM

16
Junio
2014

¿Que es más lo más importante en el desarrollo web?

Categoría: Internet -::- Tags: customer experience, digital, interactive, mobile

En los años de experiencia que llevo en el campo del desarrollo web, siempre me he hecho esta pregunta. En algún momento pensé que la "apariencia física", tiempo después y entrando en la honda SEO, pensé que era la optimización como tal, unos días más adelante el contenido (content marketing) empezó a liderar el ranking. Y puedo seguir enumerando elementos como el SEM, Social Media, Social Media Marketing, e-mail marketing y más, muchos elementos más que seguramente ni conozco.

Pero para mí, lo principal es el mercado al que va dirigido su producto o servicio. Entendiendo su "target market", todas y cada una de las herramientas del mercadeo digital tendrán un sentido y un objetivo.

A partir de ese momento nace el diseño que embellece la experiencia, se generan los contenidos que atraen una y otra vez al usuario, se optimizan los contenidos para lograr el ranking en los buscadores y sale al aire con los mejores deseos de triunfar.

Las redes, e-mail marketing, el posicionamiento orgánico y pagado y dependiendo de la estrategia, simplemente siguen el camino que ha generado el conocimiento de ese grupo objetivo. Es de notar y para infirmación del lector que todas estas herramientas dirigen a su página para asegurar el tráfico constante y así usarla como "un centro de operaciones" donde se concentran todas las conversiones y todo pueda ser mesurado para proyectar pasos a seguir, sin embargo es de notar que nada esta grabado en piedra y todo se mantiene en un constante cambio. Hay que estar informados para mantenerse a flote. Hasta el sol de hoy aún tengo clientes que me preguntan por flash, o me dan ejemplos de páginas animadas que siguen al aire a pesar de ser del 2008. Me he encontrado con directores de mercadeo convencional que me dicen que la página web es sólo para informar.

Basado en eso se desarrolla un plan "de ataque" que le permitirá cumplir los objetivos que busca.

Me explico como influye el entender a su target market en la creación de su estrategia digital: Con su target localizado, segmentado y estudiado, se crearán unas "personas". Personas son sencillamente unos personajes ficticios con nombres, carreras, edad, estrato social, etc. Con el desarrollo de "personas", entrará en la mente de sus usuarios de forma artificial y podrá entender que buscan en su página web, cuanto tiempo disponen para interactuar con ella, posibles comportamientos de compra y navegación entre otras. Al tener esa información se realizan los famosos "wireframes" y todos los esquemas de navegación (information architecture).

SOURCE: JUAN MEJÍA - LINKEDIN.COM

11
Junio
2014

Digital Signage: More Than Just Advertising

Categoría: Digital Signage -::- Tags: advertising, analytics, app, celular, customer experience, digital, interactive

DON’T WAIT FOR THE CROWD. CREATE IT.

Similar to social and content strategies, finding the right balance between creativity and the right content will define the effectiveness of your digital signage. Think of it as your own content delivery network (CDN). Every piece—from your audience to hardware—should warrant an assessment. Digital signage shouldn’t be a one-off, so don’t treat it as a standalone piece within your larger communications strategy.

Here’s your quick hit list:

1. Assess your environment: Lookinside and outside the firewall for integration hooks to your processes and content systems. Existing infrastructure like intranets, supplier portals and customer service apps are good starting points.

2. Think about ways to tie together customer-facing information with employee-oriented content: Non-sensitive information often can be leveraged in certain spaces to get a better return. Again, think about how media is consumed and focus on where the most utility can be gained.

3. Find a partner that can help with some of the integration and technology choices: Don’t just opt for the digital signage package that a vendor offers. Take the time to choose a partner that can help you with real business requirements. If they’re not willing to invest the time to learn about your objectives, move on.

Your company has the content (or it should), and the advancements in digital signage give you a unique, personalized way to reach more of your audience than ever before. Take a step forth into the new world of work – you may just find digital signage to be right for you.

SOURCE: WORKINTELLIGENT.LY

09
Junio
2014

Mediapro crea una experiencia inmersiva audiovisual para el museo de la Confederación Brasileña de Fútbol

Categoría: Ocio Productivo -::- Tags: customer experience, digital, interactive

La Confederación Brasileña de Fútbol ha inaugurado en Río de Janeiro su nuevo museo, el CBF Experience, un entorno que pone de relieve sus cien años de historia y en el que se ha utilizado la más avanzada tecnología audiovisual de la mano de Mediapro Exhibitions, división del Grupo Mediapro especializada en la creación de proyectos expositivos y museísticos, que se ha encargado de su diseño y producción.

El espacio museístico, creado por Mediapro, se divide en seis grandes áreas dedicadas a la CBF y sus valores, la historia deportiva de la selección brasileña, la sala de trofeos con las cinco copas del Mundo, los “torcedores” (los hinchas de la selección canarinya), al icono mundial en que se ha convertido la camiseta amarilla y a la presencia de la selección brasileña en el mundo.

Combinando el uso intensivo de las nuevas tecnologías con multitud de objetos históricos, los visitantes podrán revivir la historia de la selección brasileña, disfrutar de imágenes y documentos sonoros y sumergirse en la magia del fútbol. Los aficionados pueden, por ejemplo, escuchar las narraciones de los encuentros disputados por la selección brasileña desde 1919 o consultar una bola del mundo interactiva, donde puede localizarse toda la información de los más de mil partidos que ha jugado la selección en todo el mundo.

SOURCE: DIGITALAVMAGAZINE.COM

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